Accessibility Statement

Scope and background

This accessibility statement applies to

This service map is designed for end users who wish to identify where they can access govroam.

This website is run by Balance ICT on behalf of Jisc.

How accessible this website is

We would like this site to be as accessible as possible. You should be able to:

  • Use keyboard shortcuts to navigate the map.
  • Zoom up to 500% without losing content or functionality, when accessing the content on a computer. Note that browser zooming is restricted on mobile devices, as detailed below.

However, maps are ultimately a visual tool, and as such may not be fully accessible to visually-impaired users.

AbilityNet has advice on making your device easier to use if you have a disability.

Feedback and contact information

If you need information on this website in a different format, please contact us to discuss options. We’ll consider your request and get back to you promptly.

We can be reached at:

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

However please note that as this tool relies on Bing Maps, we may not be able to address the issue directly.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Technical information about this website’s accessibility

Jisc is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

Interactive map

The map is a data visualisation, but this may limit its accessibility to the visually-impaired. Due to the scale of sites represented, numbering several thousand, and how frequently these are updated, we do not publish a text list of locations.

However, we do publish a list of participating organisations as an alternative indication of service availability. We will also consider requests for specific location data in a different format as required.

Third-party tools

We use an embedded map tool published by Microsoft Bing to present the service availability of govroam. This tool is outside our control and may not comply with accessibility regulations. For instance, it may not be possible for screen readers to identify the location pins or clusters used to indicate govroam availability.

At this time, we have noted the following non-compliances with Bing Maps which may affect accessibility:

  • Some missing or empty labels (1.1.1 Non-text Content, 1.3.1 Info and Relationships, 2.4.6 Headings and Labels, 3.3.2 Labels or Instructions, 4.1.2 Name, Role, Value).
  • Some buttons and links missing descriptive text (1.1.1 Non-text Content, 2.4.4 Link Purpose).

Zooming on mobile devices

The map does not allow browser zooming on mobile devices. This is because browser zoom on a mobile device would conflict with pinch and spread gestures for map zoom in/out.

This limit is imposed by a viewport metatag, which specifies that the map should be displayed full-screen and should not be resizable by the user. The use of this setting is recommended by Bing for mobile apps. We have retained this setting as it helps optimise Bing Maps for mobile environments.

What we’re doing to improve accessibility

When updates are made to this site, we will ensure that they meet WCAG 2.1 AA.

We're committed to working on the issues outlined above, either by investigating our own solutions where possible or by raising accessibility with our third-party providers.

Preparation of this accessibility statement

This statement was prepared on 16th September 2020. It was last reviewed on 16th September 2020.

This website was last tested on 9th September 2020. The test was carried out by Balance ICT on behalf of Jisc.

The following accessibility evaluation tools were used:

As the site consists of a single page, we have tested it in its entirely.

Content modified from the GOV.UK accessibility statement - used through the Open Government Licence v3.0.